Refund & Cancellation Policy
Critical 24-Hour Refund Limitation
Appfiz allocates operational resources, purchases tracking credentials, and initializes setup processes immediately upon transaction confirmation. Therefore, no refunds will be initiated or processed after 24 hours of payment submission under any circumstances.
1. Refund Request Timeline
To request a full or partial refund for any service or subscription plan, you must submit a written request to our billing desk at info@appfiz.com within exactly twenty-four (24) hours of transaction completion. Any requests received after this time are strictly non-refundable as technical resource scheduling occurs instantly.
2. Design & Development Services
For custom website development, gateway installations, or database layouts, initial deposits are non-refundable after work kickoff or after the 24-hour limit has expired. Once mockup files or wireframes are rendered, costs incurred for designers and engineers are finalized.
3. Search Engine Optimization & SMO Retainers
SEO Retainers, Local search packs, and Social marketing campaigns are recurring service solutions. Cancelled retainers will continue to receive optimization signals until the current monthly cycle expires. No retrospective refunds are provided for past completed cycles.
4. Abuse of Service Policy
If we detect violations of our Terms of Service (such as credential harvesting, portal intrusion attempts, or fraudulent chargebacks), all active accounts will be terminated immediately. Such terminations are strictly exempt from refunds of any kind.
5. Processing Refunds
Approved refund requests (submitted within the initial 24-hour window) will be credited back to the original funding account or credit card. Processing times vary by payment gateway provider and bank, typically requiring 5 to 10 business days to clear.
6. Cancellation Policy
Users may request cancellation of their ongoing retainers, subscriptions, or recurring services at any time by reaching out to our support team at info@appfiz.com. To avoid being charged for the subsequent billing cycle, cancellation requests must be submitted at least 7 days before the renewal date. Upon successful cancellation, you will retain access to the active services until the end of the current billing period, after which no further charges will be applied.